What PC makers like Dell and HP will do about Intel’s extended warranty

There is no fix for Intel’s 13th and 14th generation Raptor Lake desktop processors. If your chip is not damaged yet, please apply motherboard BIOS updates early and often to prevent problems. If it’s already damaged, your only option is to replace it.

But what if you’re not going to buy one chip – but, rather, an entire PC? Will PC makers have their backs? Will they go through the extra two years of warranty that Intel just theoretically gave them or maybe try to save money at your expense?

We asked over a dozen desktop computer companies the last question. Some agreed to extend their warranty to meet or beat Intel. Some were more obscure.

Here’s what they told him Threshold.

We are currently investigating which Acer desktop models may have these specific chips, but as of today, we have not heard of any widespread customer reports of crashes or instability on our Intel-based desktops. Once we have completed our investigation, we will determine if any modifications will need to be made to our warranty offers, but this may take up to a week to complete.

We will also offer a two-year extended warranty for the affected Desktop CPU. More information can be found here: Warranty Policy for Intel® Boxed and Tray Processors and Additional Warranty Updates for Intel Core 13th/14th Gen Desktop Processors – Intel Community. (Note: the maximum warranty period for the affected CPU may only be up to five years. Further details on this will come later.)

ASUS cares deeply about our customers’ satisfaction and we remain committed to providing the highest level of quality and service. If you have any questions, contact your local customer service center. Please stay tuned for further updates.

Any customers experiencing instability issues with their Intel Core 13th/14th Gen desktop processors should contact Dell Technical Support. Processors diagnosed with this issue will be replaced and Dell Technologies will work with Intel to ensure all costs are covered for our affected customers.

HP is aware of Intel’s recent announcement to extend warranties for 13th and 14th generation desktop processors experiencing microcode instability issues. We will honor Intel’s two-year extended warranty for affected processors and are working closely with Intel on how to best manage this process for our customers.

We received out-of-office messages from two PR contacts and no response from a third.

We received no response from two PR contacts.

I’m happy to announce that Corsair and Origin PC offer a 4-year CPU warranty on all 13th Gen and 14th Gen Intel processors from the date of purchase to our customers.

If any of our customers have questions or concerns, we encourage them to contact our customer service department; we are more than happy to help.

Thanks for the contact. We are committed to supporting our customers. All previous and new systems with Intel’s 13th and 14th generation CPUs will include an extended 5-year processor-only warranty.

(Digital Storm did not clarify whether the warranty had been extended by an additional five years or is now five years in total, though the latter seems more likely.)

Yes. Falcon Northwest goes along with manufacturer’s warranties in addition to our warranty. Intel 13^th & 14^th The desktop generation processors on Intel’s list will now be covered for a full 5 years. Falcon Northwest has always offered a 3 year warranty on all of our desktops, including the first year with our “Falcon Overnight” service where we pay for overnight shipping both ways in the event a major repair is needed. Lifetime technical support is always standard.

Committed to providing exceptional service and product quality, MAINGEAR, in response to Intel’s recent warranty update, will extend the processor warranty for all computers equipped with 13th and 14th generation Intel Core processors – affected in five (5) years from the date of purchase. This addition also applies to systems featuring deleted 14900KS processors.

In the coming weeks, MAINGEAR will alert customers to the processor warranty extension and proactively guide affected customers through the necessary update procedures.

I’m happy to announce that Corsair and Origin PC offer a 4-year CPU warranty on all 13th Gen and 14th Gen Intel processors from the date of purchase to our customers.

If any of our customers have questions or concerns, we encourage them to contact our customer service department; we are more than happy to help.

Note: Corsair owns Origin PCs and had the same answer for both.

We are aware of reports of instability regarding Intel’s 13th and 14th generation processors. NZXT is committed to providing an excellent customer experience and we are currently working with Intel on the details to best serve affected customers. We will share an update as soon as possible.

If any of our customers suspect problems with these affected Intel CPUs, please contact NZXT Customer Service for support.

We are extending our warranty for affected CPUs to 3 years for any customers affected by this issue, regardless of warranty purchased. With a Puget Systems PC, you should be able to count on it working for you. If we run out of 13th or 14th generation processors, we will upgrade you to a more current generation.

Emails to CyberPowerPC, which sells pre-built PCs at Best Buy and elsewhere, were met with an automated response that related to the company’s standard warranty — which only includes a one-year parts warranty.

Our company has been in close communication with Intel to resolve this issue. We can confirm that we will honor Intel’s extended warranty. We are creating processes for affected customers to get help from iBUYPOWER on their CPUs and will share the details directly with customers and the public soon. We will share this process as soon as it is finalized.

When asked for clarification, the company added:

The parts warranty for affected 13th and 14th generation desktop processor models will be extended to 5 years from the date of invoice.